Sound is not playing
Check that your device is not in Silent Mode, increase its media volume, then confirm Music, Effects, and Master volume are enabled in PhiloMath Settings.
Guardian Help Center
How can Professor Phi help?
Find quick answers or contact us when something interrupts your PhiloMath adventure.
Email PhiloMath SupportWe reply at tristanrosales0@gmail.comQuick solutions
Try these steps first
These simple checks resolve the most common issues without affecting your saved adventure.
Restore your adventure
Open Settings and choose Restore Adventure Backup. Select the backup previously saved to your device. Existing local progress may be replaced after confirmation.
Progress looks incorrect
Close and reopen PhiloMath first. If progress is still missing, restore your latest adventure backup. Local progress cannot be recovered without a saved backup.
The app will not start
Install the latest PhiloMath update, restart your device, and try again. Avoid clearing app data unless you have exported a recent adventure backup.
Still need help?
Contact support →Send us a support request
To help us investigate quickly, include your device model, operating-system version, PhiloMath version, what you expected to happen, and a screenshot if available. Never send passwords or private backup files by email.