Sound is not playing
Check that your device is not in Silent Mode, increase its media volume, then confirm Music, Effects, and Master volume are enabled in PhiloMath Settings.
Guardian Help Center
How can Professor Phi help?
Find quick answers or contact us when something interrupts your PhiloMath adventure.
Email PhiloMath SupportWe reply at tristanrosales0@gmail.comQuick solutions
Try these steps first
These simple checks resolve the most common issues without affecting your saved adventure.
Protect your adventure
Progress is currently stored on this device. Avoid clearing app data or uninstalling PhiloMath because cloud sync is not currently enabled.
Progress looks incorrect
Close and reopen PhiloMath first. If progress is still missing, contact support with your device, operating-system, and app versions. We cannot recover progress that has been removed from the device.
The app will not start
Install the latest PhiloMath update, restart your device, and try again. Avoid clearing app data or uninstalling the app because doing so may remove local progress.
Still need help?
Contact support →Send us a support request
To help us investigate quickly, include your device model, operating-system version, PhiloMath version, what you expected to happen, and a screenshot if available. Never send passwords or other sensitive information by email.